Swan will authorise an exchange providing the fault is beyond economical repair and the service company have generated a fault reference number to reflect this. Our service company will arrange for an engineer to inspect/repair the appliance. In all other eventualities, it’s quicker to send an engineer with a spare part.Ĭustomer must contact the service company to report the fault. Swan will authorise an exchange for appliances with damage non-replacement panels/parts. The service agents will instruct an engineer to assess the damage. If the customer chooses to have the item unpacked and it is damaged the customer must reject the delivery and contact their retailer to organise an exchange.bIf the customer does not have the item unpacked by the delivery company and reports the appliance as damaged after, the customer must contact our service company (details below). The customer will be given the option of the appliance been unpacked for them by the delivery company (details below). If we encounter any problems with your request, we will query these with you.Īny refunds will be applied to the card you used to make the payment on our store. Once a request has been received, we check all items. We will organise a suitable date and time for our couriers to collect the item ![]() ![]() Please allow 3 working days for us to process a return. Simply email or post your request to us with the following information:ĭetailed reason for return or detail of the faultĪ contact name with phone number and email details When you wish to return a faulty or damaged item to the Swan Products Ltd, you will firstly need to let us know what the problem is with the item. It is important that you notify us immediately and follow the returns procedure in order to receive a refund. Items occasionally go faulty and you may have to return these items to us for a full, no quibble refund. We understand that this is an inconvenience, and can be upsetting, so we have a no quibble returns, refund or replacement policy to ensure that our customers are properly serviced. Stainless steel body and chrome detailingĪt Swan Products Ltd we ship thousands of items per week and a very small amount will from time to time be faulty.Available in a host of classic colours, with And it even comes with a removable, washable filter for the best possible taste. Auto shut-off and boil dry protection ensure your safety. This eye-catching kettle with a temperature gauge also makes for a lovely vintage-style feature that really stands out in your kitchen. The 360-degree rotational base and cordless operation allow for maximum manoeuvrability and the stainless steel pull off lid allows for easy filling. This vintage-style kettle with its stainless-steel body, black ridged casing, chrome detailing, temperature gauge and retro-style dial will be a feature in your kitchen for years to come.The 1.5 litre capacity allows you to make up to 6 hot beverages at once, and with a 3KW concealed heating element it provides a rapid boil so you can enjoy hot drinks in no time at all. ![]() Make hot drinks in style with the beautifully designed Swan 1.5 litre dial kettle with temperature gauge. Including a removable washer filter for the best possible taste. ![]() The Swan 1.5L Dial Kettle with Temperature Gauge allows you to make up to 6 hot drinks at once. Due to the paint processes used, a colour variation with matching products is possible and therefore may not be a 100% match.
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